White Rabbit Japan

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Ecommerce Manager

  • Operations
  • Full-time
  • Yokohama, JP

2021-12-15 08:00:06 UTC

We’re seeking an Ecommerce Manager to run our online shop: OMGJAPAN.com

OMGJAPAN.com serves customers in 100+ countries from our HQ in Yokohama, Japan. Primarily, we’re an exporter of products for learning the Japanese language. But we’re experimenting with expanding our product catalog into other areas. OMG Japan is a division of White Rabbit Japan, and share an office with sister companies White Rabbit Express and Blackship.com.

As Ecommerce Manager at OMG Japan, you’ll be responsible for all aspects of operations, from catalog development, site content, and branding to purchasing, customer service, and marketing campaigns. You’ll be given broad freedom to experiment and take the shop in new directions. The shop shares a warehouse and fulfillment team in Yokohama with its sister companies, so you won’t have to personally handle fulfillment operations.

As a Ecommerce Manager at OMG Japan you will:

  • Be fully responsible for the shop’s P&L

  • Sourcing new products and creating compelling product descriptions.

  • Handle purchasing and inventory management.

  • Processing daily orders and coordinating with the fulfillment team to ensure orders are fulfilled timely and accurately.

  • Providing customer support -- via email and live chat

  • Handle returns processing.

  • Creating and maintaining internal documentation.

  • Proactively collaborate cross-functionally with Accounting, Marketing, and Engineering teams on finance; content strategy, promotional campaigns, SEO, and SMO; and process automation and UI/UX.

You might be a fit for this role if:

  • You have a deep passion for the Japanese language.

  • A talent for compelling copywriting in English.

  • Exceptional customer service skills.

  • Have a real passion for learning, flexibility in thinking, and the grit to preserve in the face of challenges.

  • Previous startup experience and a passion for growth is a big plus!

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