Purchasing Agent (Buyer)

Join a Tokyo-based fast-growing international ecommerce team. Together we're building next generation solutions that fill a crucial missing piece between Japanese sellers and buyers around the world.

White Rabbit Express helps people around the world buy and bid on Japan-only items. We understand the pain points overseas shoppers face when it comes to buying from Japan. We handle all of the logistical, backend details—communications, orders, payments, and shipping—so they don't have to.

We're building pioneering solutions to address Japan's global e-commerce challenges—an ambitious endeavor for a growing team of about 20. So we're looking to bring someone smart onto our purchasing and user ops team to help us achieve our mission.

You'll play a pivotal role in delivering exceptional customer-focused experiences. This will include a mix of purchasing, customer support, user operations, and relationship building. You'll be an advocate for customer needs and work closely with engineering and product to push the customer experience forward.

Here are some things you'll do on the job:

  • Purchasing from Japanese online shops and marketplaces (and bidding on auctions) with speed and impeccable attention to detail.
  • Keeping customers in the loop regarding order status (in English) and following-up with vendors (in Japanese) to ensure positive outcomes
  • Create and sustain excellent relationships with our customers
  • Work with engineering and product to squash bugs, improve processes/tools and improve the user experience
  • Assist customers with how to use our product

You'll need to understand how our product works in detail. White Rabbit Express is a complex operation with lots of moving pieces, so this is harder than it might seem.

 

Ideally candidates will have experience in e-commerce or proxy buying but this is not a mandatory requirement. Additionally, candidates should:

  • Be eligible to work full time in Japan
  • Be able to read Japanese sufficiently to understand product descriptions, sales policies, conditions and clauses
  • Have reading and writing ability in English and Japanese to communicate with vendors and customers
  • Be committed to exceptional customer service
  • Be comfortable learning complex, technical products
  • Stay calm and collected while handling multiple, time-sensitive responsibilities
  • Apply creativity in dealing with difficult challenges, help develop automations to improve your productivity
  • Show kindness in the face of unpleasantness (our customers are generally really great, but they can get passionate when it comes to the things they want to buy)
  • Previous startup experience and a passion for growth is a big plus!


Why work for White Rabbit?

Our perks, cultural values, operating principles and more can be found on our website.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Tokyo HQ (Shinagawa)

White Rabbit Express
141-0031 Shinagawa City Directions support@whiterabbitexpress.com 03-6450-7109 View page

Benefits and Perks

Since the majority of White Rabbit employees work in Japan, this section is written with that as the default. Some benefits don’t make sense in other countries. We will try our best to provide comparable benefits and perks outside Japan as it makes sense, though. In addition to your compensation, full-time regular employees also receive the following.

  • Pension and National Health Care

    Enrollment in Japan's Pension and National Healthcare program.

  • Employee Liquidity Pool

    If White Rabbit is ever sold or part of an IPO, tenured employees will be eligible to receive a portion of 5% of the value of the company.

  • Commuting Allowance

    Commuting Allowance shall be paid in the amount equivalent to the actual cost required for commuting to and from work up to the maximum amount of 25,000 yen per month., or 4,000 yen monthly for bicycle commuting.

  • Great Tools

    Each employee will be provided an Apple or Windows computer and dual-monitor setup. We’ll also purchase virtually additional software or hardware you need.

  • Personal Development Stipend

    Up to 72,000 yen per year to improve your craft. If you’re interested in classes or online courses.

  • Fitness Allowance

    White Rabbit will pay up to 5,000 yen per month toward your gym membership, yoga studio membership, or whatever activity you do to stay in shape.

  • Wellness Allowance

    Every month, you can expense up to 5,000 yen toward a service or experience that enhances your overall mental well-being.

Why work at White Rabbit?

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Challenge
We're shaking up Japan's e-commerce industry, eliminating barriers and pain points, and filling a crucial missing piece between Japanese sellers and buyers around the world.

 

Global e-commerce is a big project; our operations are complex, and we have to deal with many challenges and constraints. But overcoming these challenges means we'll have built something of lasting value.

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Impact
Working on a lean, self-motivated team means autonomy, broad experience across projects, and seeing your contributions directly shape the product and impact users.

 

Lots of companies are competing with us (and copying us), so we try to think hard about how to build features and deliver a service that users love.

Already working at White Rabbit?

Let’s recruit together and find your next colleague.

email
@whiterabbitjapan.com
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