Fulfillment Manager

Join a Tokyo-based fast-growing international ecommerce team. Together we're building next generation solutions that fill a crucial missing piece between Japanese sellers and buyers around the world.

Minimum qualifications

  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience managing warehousing, fulfillment, or supply chain operations.
  • Ability to speak and write in English fluently.
  • Fluency in written and spoken Japanese.
  • 2 years of experience managing a team of direct reports.

Preferred qualifications

  • A passion for innovative thinking, operational excellence, and a growth mindset.
  • Communication and coaching skills, including the ability to evaluate performance and provide feedback.
  • Ability to master analytics, basic modeling, and make presentations to executive management.
  • Experience working in a startup.

About the job

The Fulfilment Manager ensures fulfillment operations are executed in a timely, quality, and cost-effective manner. As the primary representative for Fulfillment ops, you'll work under the Director of Operations. You'll lead a diverse and team of 15—and growing—who handle receiving, storage, shipping, and other fulfillment-related work requests for our proxy-buying and package forwarding services.

Our operations are complex and you'll need to coordinate with our shipping partners, in Japanese, to manage many exceptions such as prohibited items, returned packages, and insurance claims.

You'll monitor performance and track KPIs and lead your team to continuously improve day-to-day fulfillment processes. As Fulfillment Manager, you'll also coordinate with Engineering and Customer Support teams on initiatives to evolve our processes, tools, and management systems.

Responsibilities

  • Work effectively in a fast-paced, dynamic work environment by managing resources and time across fulfillment activities.
  • Partner with Engineering, Customer Support, and upper management to generate ideas, leverage resources, and share information to evolve fulfillment processes, tools, and management.
  • Solve problems and produce solutions by collecting and analyzing data, identifying alternatives when circumstances change, and seeking out responsibilities beyond the job.
  • Elevating the operational effectiveness of fulfillment operations to meet the increasing market demand
  • Establishing an effective method of measuring industry-standard fulfillment metrics. Use the data to analyze operations performance and identify opportunities and improvements.
  • Maintaining and growing relationships with 3rd party shipping partners.
  • Onboarding and training of new fulfillment specialists.
  • Engage potential candidates and evaluate their fit for open roles.
  • Setting and adjusting schedules to meet the growing seasonality demand

About White Rabbit

White Rabbit Japan is a fast-growing, pioneering eCommerce company. We serve customers in over 100 countries.

Headquartered in Tokyo, Japan, we are looking for passionate, fast-learning people who can get things done. White Rabbit gives team members autonomy to make decisions and rethink business processes to keep things running smoothly, rather than merely operating like machines.

As a small, fast-growing company, you'll be part of a team where your contributions have a real impact. We believe in giving talented people the resources they need to do their very best every day. At the same time, we're a fun-loving team, and the work environment is casual and friendly.

Company perks, cultural values, operating principles, and more can be found in our handbook.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Tokyo HQ (Shinagawa)

White Rabbit Express
141-0031 Shinagawa City Directions support@whiterabbitexpress.com 03-6450-7109 View page

Benefits and Perks

Since the majority of White Rabbit employees work in Japan, this section is written with that as the default. Some benefits don’t make sense in other countries. We will try our best to provide comparable benefits and perks outside Japan as it makes sense, though. In addition to your compensation, full-time regular employees also receive the following.

  • Pension and National Health Care

    Enrollment in Japan's Pension and National Healthcare program.

  • Employee Liquidity Pool

    If White Rabbit is ever sold or part of an IPO, tenured employees will be eligible to receive a portion of 5% of the value of the company.

  • Commuting Allowance

    Commuting Allowance shall be paid in the amount equivalent to the actual cost required for commuting to and from work up to the maximum amount of 25,000 yen per month., or 4,000 yen monthly for bicycle commuting.

  • Great Tools

    Each employee will be provided an Apple or Windows computer and dual-monitor setup. We’ll also purchase virtually additional software or hardware you need.

  • Personal Development Stipend

    Up to 72,000 yen per year to improve your craft. If you’re interested in classes or online courses.

  • Fitness Allowance

    White Rabbit will pay up to 5,000 yen per month toward your gym membership, yoga studio membership, or whatever activity you do to stay in shape.

  • Wellness Allowance

    Every month, you can expense up to 5,000 yen toward a service or experience that enhances your overall mental well-being.

Why work at White Rabbit?

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Challenge
We're shaking up Japan's e-commerce industry, eliminating barriers and pain points, and filling a crucial missing piece between Japanese sellers and buyers around the world.

 

Global e-commerce is a big project; our operations are complex, and we have to deal with many challenges and constraints. But overcoming these challenges means we'll have built something of lasting value.

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Impact
Working on a lean, self-motivated team means autonomy, broad experience across projects, and seeing your contributions directly shape the product and impact users.

 

Lots of companies are competing with us (and copying us), so we try to think hard about how to build features and deliver a service that users love.

Already working at White Rabbit?

Let’s recruit together and find your next colleague.

email
@whiterabbitjapan.com
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